Why Are Hotel Reviews So Important
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Why Are Hotel Reviews So Important?

Now more than ever people routinely go through customer reviews and star ratings in order to judge and find the best suitable hotels or restaurants for their needs. Going through reviews has become a must-do before travelers finalize any decision. In fact, according to statistics from TripAdvisor, most people do not even book hotels which…

TripAdvisor Freebies You Could Be Using
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TripAdvisor Freebies You Could Be Using

TripAdvisor, as many are familiar with, is a travel website aimed at anyone who wants to travel. It provides you with reviews of anything and everything related to travelling, from customers who have been through a similar experience. TripAdvisor also includes interactive forums on travelling, so people can openly discuss their views and ratings with…

Hotel Pricing Strategies
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4 Smart Pricing Strategies for Hotels

For any business, it’s obvious that strategic pricing plays a vital role, but do you know that you can make use of smart pricing strategies to boost your hotel’s growth? How you successfully set prices can result in negative or positive implications and the most appropriate pricing strategy can enable you to increase your hotels…

Solving Guest Problems
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How Great Hotels Handle Guest Problems

The process is quite simple. It is based on the standard problem resolution process of LEAD  – Listen, Empathize, Apologize, Do Something. These give your staff the right steps to tackle things themselves. Listen You must use active and reflective listening skills. Active listening refers to the pursuit of gaining information to increase your understanding….

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