TripAdvisor Freebies You Could Be Using
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TripAdvisor Freebies You Could Be Using

TripAdvisor, as many are familiar with, is a travel website aimed at anyone who wants to travel. It provides you with reviews of anything and everything related to travelling, from customers who have been through a similar experience. TripAdvisor also includes interactive forums on travelling, so people can openly discuss their views and ratings with…

Hotel Pricing Strategies
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4 Smart Pricing Strategies for Hotels

For any business, it’s obvious that strategic pricing plays a vital role, but do you know that you can make use of smart pricing strategies to boost your hotel’s growth? How you successfully set prices can result in negative or positive implications and the most appropriate pricing strategy can enable you to increase your hotels…

Solving Guest Problems
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How Great Hotels Handle Guest Problems

The process is quite simple. It is based on the standard problem resolution process of LEAD  – Listen, Empathize, Apologize, Do Something. These give your staff the right steps to tackle things themselves. Listen You must use active and reflective listening skills. Active listening refers to the pursuit of gaining information to increase your understanding….

Hotel Operations Need Historical Data
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Hotel Operations Need Historical Data

Keeping record of historical data is very important. The hotel industry runs on trends. You can see a lot about your hotel climate by tracking all sorts of data points, making you better prepared to forecast and serve your guest. It is important for 4 main reasons: revenue, reservations, inventory, and purchasing. Revenue You are definitely…

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