Day in day out you’re focusing on efficiency, bottom line, etc. But it’s equally important your employees are motivated and inspired. If they feel they can make a difference they will go an extra mile. And in the hospitality business that is the competitive edge. With that in mind here’s this week’s challenge.
This week’s story is about love. Our challenge for you is to ask your staff to pay it forward to the guests. This will be a two-part challenge. First is to write down an amazing thing someone has done for you. The second one is to have them write down how they will give forward to the guests.