Challenge Series Rocking Old Lady

Challenge Series: Rocking Old Lady

Day in day out you’re focusing on efficiency, bottom line, etc. But it’s equally important your employees are motivated and inspired. If they feel they can make a difference they will go an extra mile. And in the hospitality business that is the competitive edge. With that in mind here’s this week’s challenge.

Story:

There was once an elderly, despondent woman in a nursing home. She wouldn’t speak to anyone or request anything. She merely existed – rocking in her creaky old rocking chair.
The old woman didn’t have many visitors. But every couple mornings, a concerned and wise young nurse would go into her room. She didn’t try to speak or ask questions of the old lady. She simply pulled up another rocking chair beside the old woman and rocked with her.
Weeks or months later, the old woman finally spoke.
‘Thank you,’ she said. ‘Thank you for rocking with me.’

Challenge:

The little things sometimes make the biggest impact. Have your team notice then write down ways they are helping guests. It could be calling the front desk for a lost key card or picking up something that has dropped.

Results:

Post some of the results on the board and write a big THANK YOU! on the board to encourage them to continue doing good.

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Hospitality professional with in-depth knowledge of front and back office operations, consulting top-level executives with innovative strategies, industry best practices, and providing a custom framework for increasing profitability. Pre-opening team member of properties in the United States and Macau, all ranging from small boutique to mega casino resorts.

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