Challenge Series The Trouble Tree

Challenge Series: The Trouble Tree

Day in day out you’re focusing on efficiency, bottom line, etc. But it’s equally important your employees are motivated and inspired. If they feel they can make a difference they will go an extra mile. And in the hospitality business that is the competitive edge. With that in mind here’s this week’s challenge.

Story:

The carpenter I hired to help me restore an old farmhouse had just finished a rough first day on the job. A flat tire made him lose an hour of work, his electric saw quit, and now his ancient pickup truck refused to start. While I drove him home, he sat in stony silence.
On arriving, he invited me in to meet his family. As we walked toward the front door, he paused briefly at a small tree, touching the tips of the branches with both hands. When opening the door he underwent an amazing transformation. His tanned face was wreathed in smiles and he hugged his two small children and gave his wife a kiss.
Afterward, he walked me to the car. We passed the tree and my curiosity got the better of me. I asked him about what I had seen him do earlier.
“Oh, that’s my trouble tree,” he replied.” I know I can’t help having troubles on the job, but one thing’s for sure, troubles don’t belong in the house with my wife and the children. So I just hang them on the tree every night when I come home. Then in the morning, I pick them up again.”
He paused. “Funny thing is,” he smiled, “when I come out in the morning to pick ’em up, there ain’t nearly as many as I remember hanging up the night before.”

 

Challenge:

Sometimes take our frustration on other people who don’t deserve it. This week’s challenge is to make a promise. Have your staff write down a promise they will keep for the week. The promise should be something to themselves or to their family.

Results:

At the end of the week post some of the replies on the board. We want to enhance the accountability but also the reminders for staff to draw inspiration from.
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Hospitality professional with in-depth knowledge of front and back office operations, consulting top-level executives with innovative strategies, industry best practices, and providing a custom framework for increasing profitability. Pre-opening team member of properties in the United States and Macau, all ranging from small boutique to mega casino resorts.

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