Areas of Expertise
There are two traits that are usually seen amongst hoteliers. They are experts at managing people and are data driven. They are usually friendly people that can sit and talk with guests and staff alike. This is a predominant trait most successful managers in the hospitality industry have.
The second trait is they are data driven. This is the driver of a successful hotel. Looking at reports and numbers are an important daily task done by hoteliers to see gaps and areas of improvement. This will deal with areas in sales, guests, and operations. All pushing the hotel to move forward in an increasingly challenging industry.
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