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Hotel Pricing Strategies
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4 Smart Pricing Strategies for Hotels

For any business, it’s obvious that strategic pricing plays a vital role, but do you know that you can make use of smart pricing strategies to boost your hotel’s growth? How you successfully set prices can result in negative or positive implications and the most appropriate pricing strategy can enable you to increase your hotels…

Solving Guest Problems
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How Great Hotels Handle Guest Problems

The process is quite simple. It is based on the standard problem resolution process of LEAD  – Listen, Empathize, Apologize, Do Something. These give your staff the right steps to tackle things themselves. Listen You must use active and reflective listening skills. Active listening refers to the pursuit of gaining information to increase your understanding….

Hotel Operations Need Historical Data
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Hotel Operations Need Historical Data

Keeping record of historical data is very important. The hotel industry runs on trends. You can see a lot about your hotel climate by tracking all sorts of data points, making you better prepared to forecast and serve your guest. It is important for 4 main reasons: revenue, reservations, inventory, and purchasing. Revenue You are definitely…

Five Ways To Motivate Your Hotel Staff
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5 Ways To Motivate Your Hotel Staff

Engaging your employees in a positive manner correlates to customer satisfaction. Gallup polls support this idea showing increases in customer advocacy. This is just the numbers we can measure, the immeasurable benefit is much greater. There are many ways to motivate your hotel staff  but we’ve picked the top five. Motivational Speeches  In the hotel business…

Hotel Review Scores and Rankings on Google
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Hotel Review Scores and Rankings on Google

Google is getting it’s reviews from TrustYou, an online reputation management company that focuses on the hospitality industry. Two main facts to understand. One is that TrustYou is providing these hotel review scores (TrustScores) to many more websites than Google. They have partnerships with Kayak, Trivago, Skyscanner, and more. The other part is you can…

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